Contact us
Email support@musclekeep.net or use the contact form. If your question is about your data, include the User ID from Profile › About.
Frequently asked questions
How do I cancel my subscription?
On iPhone: Settings › your name › Subscriptions › MuscleKeep › Cancel. On Android: Google Play › Profile › Payments & subscriptions › Subscriptions › MuscleKeep › Cancel. You can also tap Manage in the app’s Profile. You keep access until the end of the period you paid for.
How do I restore a purchase on a new phone?
Install MuscleKeep, sign in to the same Apple ID or Google account, then tap Already subscribed? Restore on the welcome screen or Restore purchases on the plans screen or in Profile.
How do I delete my data?
Open Profile › Delete my data and confirm. See Delete account if you can’t open the app.
How do I connect Apple Health or Health Connect?
Open Profile › Apple Health (or Health Connect on Android) and tap Connect. Choose weight, lean body mass and body fat. You can change access later in the Health or Health Connect app.
My smart scale data isn’t showing up.
Make sure your scale app writes to Apple Health or Health Connect, and that MuscleKeep has read access. Then open MuscleKeep — it syncs each time the app comes to the foreground.
Why don’t I get reminders?
Check that notifications are allowed for MuscleKeep in your phone settings, and that the reminder is on in Profile › Reminders & notifications.
Is the medication-level chart accurate?
It is an estimate based on published half-life data, not a lab value. Talk to your doctor about your medication.